Frequently Asked Questions
Everything you need to know about your order and our latest collections.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the domestic region, while international shipping can take 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, swimwear and intimate apparel must have the protective liner intact.
How do I find the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart, as our pieces are designed for a true-to-size, tailored fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Klarna and Afterpay.
Do you ship internationally?
Yes, Bayu The Label ships worldwide. Shipping costs and delivery times are calculated at checkout based on the destination country.
How should I care for my Bayu garments?
To maintain the quality of our fabrics, we recommend hand washing in cold water with a gentle detergent and laying the garment flat to dry in the shade.